• 1. Collection of Personally Identifiable Information
  • We collect personally identifiable information (Personal Information) (name, phone number, email etc.) from you when you request for a service. We do not for any reason whatsoever sell your Personal Identifiable Information to any third party or otherwise trade on it. We also collect sensitive personal data and/or information which consists of information relating to health conditions, medical history, height, weight, name, gender, age, password keys to enable access to our Website and any other detail relating to the above information as provided to us for providing the Service of diagnostic tests. These sensitive personal data and/or information as stated above are collected, stored and/or processed for undertaking lawful purpose connected with our business activity and provision of – Services to the User and is as such necessary for achieving the above stated purposes. You acknowledge, agree and give your consent by virtue of utilising the Services and use of our Website for collecting the Personal Information and / or Sensitive Personal Data / information and confirm your knowledge of the purposes for which such information is collected. It is understood that in order to utilise the Website and Services, the User would need to register and as part of the registration process provide personal information. However, the User has the right to not provide the information at any point in time by choosing to not use the Service.
  • 2. Use of Demographic and Profile Data
  • We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website.
  • 3. Provision of Personally Identifiable Information to Third Parties
  • PPL Diagnostics reserves the right to provide aggregate demographic information of its member base to third parties. We may disclose to third party services certain personally identifiable information listed below:
    1. Information you provide us such as name, email, mobile phone number.
    2. Information we collect as you access and use our service, including device information, location and network carrier
  • This information is shared with third party service providers so that we can:
    1. Personalize the app/website for you
    2. Perform behavioural analytics
  • PPL Diagnostics may disclose or transfer sensitive personal data / information to another entity or person located in India or another country, and you hereby consent to such transfer. However such transfer of sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country shall only be carried out if it ensures the same level of data protection that is adhered to by PPL Diagnostics provided for under the SPI Rules and/or applicable law and only if such transfer is necessary for the performance of the lawful contract between PPL Diagnostics or any person on its behalf and the user or where the User has consented to data transfer from before.
  • 4. Cookies and Web Beacons
  • A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. PPL Diagnostics may place both permanent and temporary cookies in your computer’s hard drive. PPL Diagnostics cookies do not contain any of your personally identifiable information.
  • Web pages and HTML emails may also contain a small snippet of code called a web beacon. In their simplest form, web beacons allow a website to transfer or collect information through a graphic image request. PPL Diagnostics may use web beacons as part of the site, but only for fraud detection.
  • 5. Research
  • In support of eHealth initiatives, we may use and share your medical information for research. We will only use and share information for research after obtaining your consent or if the used data does not expressly identify you in any way.
  • 6. As Required By Law
  • We will share your medical information when required to do so by Central, State or local law.
  • 7. To Prevent A Serious Threat To Health Or Safety
  • We may use and share your medical information to prevent a serious threat to your health and safety or that of others. We will only share your medical information with persons who can help prevent the threat.
  • 8. Studies and Reports
  • We may use and share your medical information to prevent a serious threat to your health and safety or that of others. We will only share your medical information with persons who can help prevent the threat.
  • 9. Copyrights
  • All content on this Website, including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their related content and arrangement (Content), are either Copyright of PPL Diagnostics, or are the proprietary property of PPL Diagnostics affiliates or licensors. All rights reserved. The Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without PPL Diagnostics prior written permission, except that you may download and print content for uses that are not competitive with or derogatory to PPL Diagnostics provided that you keep all copyright or other proprietary notices intact. Please note that this limited consent may be revoked at any time and does not include consent to republish Content on any Internet, Intranet or Extranet site or to incorporate the information in any other database or compilation. Any other use of the Content is strictly prohibited. You further agree that you will not systematically extract, collect or harvest, through electronic means or otherwise, any data or data fields from this Site, including but not limited to customer identities. If you believe that your copyrighted material has been improperly used on this Site, please contact our Copyright Agent or see our Copyright Policy for more information.
  • 10. Trademarks
  • All trademarks on the Website are either trademarks, tradenames or registered trademarks of PPL Diagnostics or its affiliates or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of PPL Diagnostics. All page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of PPL Diagnostics or its affiliates, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of PPL Diagnostics. Other trademarks, registered trademarks, product names, and company names or logos displayed on the Site are the property of their respective owners.
  • 11. Patents
  • PPL Diagnostics products and processes are covered by one or more patents and are subject to other trade secret and proprietary rights. PPL Diagnostics reserves all such rights. No transfer or grant of rights under any patents is made or is to be implied by any provision of this Terms of Use. You agree not to infringe upon such rights or decompile, reverse engineer, or disassemble any of PPL Diagnostics products or processes.
  • 12. Software
  • Any software, including any files, images generated by the software, code, and data accompanying the software (collectively, “Software”), used or accessible through the Website may be used by you solely for accessing and using this Website for purposes expressly stated on the Website, provided that such uses are not competitive with or derogatory to PPL Diagnostics. PPL Diagnostics retains full and complete title to and all intellectual property rights in the Software. You agree not to copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any Software.
  • 13. Intellectual Property
  • The User will not copy, add to, alter, amend or deface the Intellectual Property of the company.
  • 14. Retention of personal information
  • We will retain your information for such period as we are legally obliged to keep it or for the period necessary for the purposes for which the data was collected or for which it is to be processed further, whichever is the longer. The information collected shall be used for the purpose for which it has been collected and you must ensure upon review of the information submitted that it is updated by intimation to us so that it is not found to be inaccurate or deficient. Provided however, that we shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by you.
  • 15. PPL Diagnostics Content, Product and Service Information Limitations
  • All content available through the Website, including but not limited to data, technical drawings, configurations, quote and order information, and catalogue listings is believed to be accurate. However, you should independently evaluate the accuracy of the information and the usefulness for your particular needs of any content, product or service available through the Website. Specifications for products and services are subject to change without notice, and PPL Diagnostics reserves the right to make changes without notice to processing, materials, or configuration. PPL Diagnostics does not guarantee that products or services listed in its online catalogue will be available at the time of your order. All information on the Website is subject to the Disclaimer on the site.
  • 16. Changes to this Privacy Policy
  • Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
  • 17. Contact
  • In terms of Rule 5 (9) of the Information Technology (Reasonable Security Practices etc) Rules, 2011, all grievances, comments, questions regarding this privacy policy should be addressed to info@ppldiagnostics.com.
  • 18. Privacy Statement
  • You acknowledge and agree that PPL Diagnostics may use the data collected in the course of our relationship for the purposes identified in our Privacy Policy, which is incorporated by reference as if fully set forth in these Terms of Use. We have implemented robust security practices and standards to guard your information. We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected considering the nature of our business operations. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your credit card details and any password) and any personal data you send us on-line is securely encrypted.Our standard and/or codes of best practices are certified/audited on a regular basis by independent auditor, duly approved by the Central Government.

We use your information in order to:

  • respond to queries or requests submitted by you.
  • process orders or applications submitted by you.
  • administer or otherwise carry out our obligations in relation to any agreement with our business partners.
  • anticipate and resolve problems with any services supplied to you.
  • to send you information about special promotions or offers. We might also tell you about new features or products. These might include offers or products from our business partners (such as our new branches or service area etc.) or third parties (such as marketing partners and other service providers etc.), with whom PPL Diagnostics LLP has a tie-up.
  • to make our website and the services offered by PPL Diagnostics LLP better. We may combine information we get from you with information about you we get from our business partners or third parties.
  • to send you notices, communications, offer alerts relevant to your use of the Services offered on this Website.